Privacy Policy

Maia Malou Raven
Last updated: 27 September 2026

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1. Introduction

Welcome to the website of Maia Malou Raven.

I respect your privacy and am committed to protecting your personal information. This Privacy Policy explains how I collect, use, store and protect your personal data when you visit my website, purchase my services or communicate with me.

I process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Danish data protection laws.

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2. Who is responsible for your personal data?

The data controller responsible for your personal information is:

Maia Malou Raven
Business registered in Denmark
Email: hello@maiamalou.com
Business address: [Insert business address]

If you have any questions about this Privacy Policy or how I handle your personal information, you are welcome to contact me at the email address above.

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3. What personal information do I collect?

Depending on how you interact with my website and services, I may collect the following information:

Contact information

• Name

• Email address

• Any contact details you choose to provide

Purchase and payment information

• Details of the services or products you purchase

• Payment status and transaction information

• Billing information required for accounting purposes

Payments are processed securely through Stripe. I do not have access to your full payment card details.

Information you share during mentoring

When you participate in mentoring, coaching or a Soul Signature session, you may choose to share personal information about yourself, your experiences, your goals and your circumstances.

For personalised Soul Signature work, I may also use your birth date, birth time and birthplace to generate astrological, Human Design or Gene Keys charts.

You are always free to decide what personal information you wish to share during our work together.

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4. How do I use your personal information?

I use your personal information for the following purposes:

• To respond to enquiries and communicate with you.

• To provide the services or products you have purchased.

• To prepare personalised mentoring sessions and Soul Signature work.

• To process payments and manage purchases.

• To fulfil legal and accounting obligations.

• To maintain and improve the functionality and security of my website.

I only process personal information when I have a lawful basis to do so.

Depending on the circumstances, this may include:

• Contract: When processing is necessary to provide a service you have purchased.

• Legal obligation: When I need to retain information to comply with accounting or other legal requirements.

• Legitimate interests: When processing is necessary for the operation, security and administration of my business, provided your rights do not override those interests.

• Consent: When you have given consent for a specific purpose, such as receiving marketing emails.

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5. Human Design, Gene Keys and Soul Signature work

As part of my mentoring and Soul Signature services, I may work with personal information such as your birth date, birth time and birthplace to create Human Design, Gene Keys and astrological charts.

I use this information to prepare and deliver the personalised work you have requested.

I generally store these charts temporarily on my own device while working with you. Once our mentoring or session has ended, I delete the charts and related working files.

I do not retain written personal interpretations or analyses after the work has ended, unless we have agreed otherwise.

To generate charts, I may enter the relevant birth information into third-party tools, including Astro.com, GeneKeys.com and a Human Design application. These services may process information in accordance with their own privacy policies.

I take care to limit the personal information I share and do not include clients' names when discussing their profiles with external tools.

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6. Confidentiality

Personal information shared during mentoring and other one-to-one sessions is treated as confidential.

I do not share the personal details of clients or the content of our sessions with others, except where necessary to provide the service, comply with legal obligations or protect my legal rights.

If I wish to share a testimonial or other material that could identify you, I will ask for your permission first.

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7. Third-party services

To operate my website and provide my services, I use selected third-party providers. These may process personal information on my behalf or as independent providers.

My current services include:

Wix
My website is hosted and operated through Wix. Wix may process information such as your IP address, browser and device information, website activity, contact form submissions and purchase information. Wix also uses cookies and similar technologies for website functionality and security.

Stripe
I use Stripe to process payments. When you make a purchase, your payment information is processed by Stripe in accordance with its own privacy policy.

Astro.com, GeneKeys.com and a Human Design application
I may use these services to generate personalised charts for my clients. Information entered into these services is subject to their respective privacy policies.

I may use additional service providers in the future. If I do, I will update this Privacy Policy where necessary.

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8. Cookies and website analytics

My website is hosted by Wix, which uses cookies and similar technologies to support essential website functions, security and performance.

During a preliminary inspection of my website, I identified cookies that appear to be related to these functions. I have not installed Google Analytics, Meta Pixel or other marketing integrations, and I have not added custom tracking code.

I do not currently use these tools for advertising or behavioural tracking.

If I introduce analytics, advertising or other non-essential tracking technologies in the future, I will update this policy and obtain consent where required.

You can also manage or delete cookies through your browser settings. Disabling certain cookies may affect how the website functions.

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9. How long do I keep your personal information?

I only keep personal information for as long as necessary for the purposes for which it was collected, or as required by law.

In general:

• Enquiries: I retain relevant correspondence for as long as necessary to respond and follow up.

• Client information: I keep information needed to provide your service for the duration of our work together. Working charts and related files are deleted when the work ends.

• Financial and accounting records: I retain records for the period required by applicable accounting and tax legislation.

• Marketing information: If you subscribe to a newsletter in the future, I will retain your information until you unsubscribe or withdraw your consent, subject to any necessary records of consent and withdrawal.

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10. How do I protect your personal information?

I take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to client information is limited to what is necessary for the operation of my business.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

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11. International transfers of personal data

Some of the third-party services I use may process personal information outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, the relevant provider is responsible for applying appropriate safeguards where required by data protection law.

You can consult the privacy policies of the relevant providers for further information about their data processing and international transfers.

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12. Your rights

Under the GDPR, you have several rights regarding your personal information. Depending on the circumstances, these include the right to:

• Access: Request a copy of the personal information I hold about you.

• Rectification: Ask me to correct inaccurate or incomplete information.

• Erasure: Request that I delete your personal information where the law allows.

• Restriction: Ask me to restrict how I process your information in certain circumstances.

• Objection: Object to certain types of processing, including processing based on legitimate interests.

• Data portability: Request your information in a commonly used, machine-readable format where applicable.

• Withdraw consent: Withdraw your consent at any time when processing is based on consent.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it. Some information may also need to be retained to comply with legal obligations.

To exercise your rights, please contact me at hello@maiamalou.com.

You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe your personal information has been processed unlawfully.

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13. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my business, services, technology or legal requirements.

The latest version will always be available on my website, with the date of the most recent update shown at the top.

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14. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Maia Malou Raven
Email: hello@maiamalou.com